Common Questions About vvipbos Legal Terms
Log into Settings > Account > Closure Request and follow the prompts. We'll review any pending withdrawals, process a final balance transfer if funds remain, and deactivate your account within 48 hours. Your data is retained for dispute resolution according to local law.
Yes. Go to Settings > Payment Methods, remove the old DANA, OVO, GoPay or QRIS link and add a new one. The new method takes effect on your next deposit. Existing balances stay in your account wallet regardless of payment method changes.
We store transaction records for a minimum of 24 months to verify withdrawals and resolve disputes. Older records are archived but remain accessible to our compliance team if needed for regulatory enquiries. You can download your transaction history from your account dashboard anytime.
Access depends on local law where you are registered and where you're logging in from. If we detect a login from a region outside our service area, your account is temporarily locked for security. Contact support with your identity details to unlock it.
Yes. When you request a withdrawal, we verify your account against your registered identity information. For withdrawals over a certain threshold, we may ask for a photo of your ID or proof of payment method ownership. This protects both your account and our payment partners.
Contact our support team immediately with your account username and transaction ID. We freeze the disputed transaction, review your account activity against payment partner logs and respond within 14 days. If fraud is confirmed, we reverse the transaction and secure your account.
Operational data—account activity, deposits, withdrawals and game history—must be retained to process your account. Analytics and marketing cookies can be disabled in your browser settings. For other data collection, email support with your request; we'll explain what's required by law and what can be limited.
